EICR came twice – first of all to carry out the inspection and report on what needed to be repaired/upgraded to current letting standards. They then came to carry out the work, which had all been itemised and costed so we knew which things needed to be done now and at what cost. This was really helpful in allowing work to be phased. On both occasions, Mark and his assistant came when arranged and carried out the agreed work to a very professional standard, cleaning up afterwards. I think it is a very good idea that we paid a deposit before each visit. This provided reassurance that Mark would come as agreed and, from his point of view, it meant that we wouldn’t cancel at the last minute, having “found a better offer” (which we hadn’t!).